We actively co-create the Circular Economy by offering the market innovative after-sales and service solutions based on process digitalization, modern logistics, and Business Intelligence reporting.
GTX Service offers as many as 122,600 spare parts with a constantly expanding range and the option to store your company’s parts. We provide training and supply service centers and stores. We accompany our clients every step of the way. We help build strong brands through after-sales support. We take over the entire complaint process, allowing companies to fulfill their customer obligations in the most efficient way.
We measure satisfaction using the NPS method and use customer suggestions to continuously improve service quality.
We are proud of using AI to determine the most optimal service point for each order in real time.
We’ve designed our online services with mobile technology in mind. Customers and Distributors can easily access the full range of our after-sales services from anywhere.
We’ve created clear online platforms for each brand’s after-sales service, and a complete B2B Zone where distributors can conveniently manage multiple brands in one place.
We handle part-to-product file management, parts photography, stock management, supply chain setup, warehousing, distribution, and stock financing.
Customers expect manufacturers to share service or operational knowledge. We provide access to service documentation, such as technical drawings or tutorial videos – all conveniently available online.
We ensure easy communication with all parties involved in a service order. We use automatic status updates (email, SMS, tracking) and offer contact with a multilingual Customer Service Office.
In our service network, we employ professional technicians, ensure continuous training, and promote knowledge sharing. Each technician works with a tablet that allows recording essential service data.
We believe in what we do. We provide a guarantee for our service work – the standard period is 6 months.
Comprehensive After-Sales Support for Manufacturers and Distributors
In our team, we believe every question matters. That’s why we encourage you to contact us anytime if you need more information or have any questions.
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