We provide comprehensive service support for Manufacturers and Distributors
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140k
Over 140,000 repaired products
8 countries
We already operate in 8 countries: PL, SK, CZ, HU, BG, SI, RO, HR
21k
We already service over 21,000 different product models
4 industries
We repair: power tools, small and large household appliances, and UTO
Customer needs
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After-sales service (warranty and post-warranty) freeing up resources for core business operations
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Availability of spare parts without stock management and without complex warehouse or logistics elements on the client’s side
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Fulfillment of legal obligations compliance with legal requirements (liability/warranty) without engaging internal resources
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Customer satisfaction a brand offering a convenient way to communicate with all parties involved in a service order
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Efficiency cost and quality efficiency
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Product development based on service data from repairs
Warranty service
- Service speed (average time in service approx. 1.4 working days)
- Fulfillment of legal obligations regarding liability and warranty
- Convenient solutions for Distributors and Consumers
- End-to-end process management
- Complaint logistics management
- Online reporting
Post-warranty service
- Compliance with the “Right to Repair” requirements
- Building the strength of your brands
- A convenient way for your Distributors and Customers
- Repair warranty
- Fast turnaround time
Spare parts
- Advanced forecasting of spare parts (both consumption and so-called lost demand)
- Device-to-spare-part relationship structures
- Taking photos of spare parts
- Aligning forecasts with product orders
- Warehousing and distribution of spare parts
- Compliance with the “Right to Repair” requirements
Customer Service Office
- Support in 8 languages with local phone numbers (PL, SK, CZ, HU, RO, BG, SI, HR)
- Average connection waiting time: 3.44 seconds
- Consultants available Mon–Fri, 8 AM – 4 PM
- Dedicated advisor taking care of your matters
- CRM – modern, centralized management delivering standardized service across all markets
Product development
A fully digital service process and BI reporting provide strong support in improving product quality and allow you to:
- reduce complaint handling costs
- increase the repairability rate
- reduce the complaint rate
- collaborate with suppliers based on detailed data (including damage photos) from each repair
You also receive support in your NPD process, helping to avoid product defects in delivered goods.
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BI reporting
- Convenient online access
- Key KPI indicators
- A wealth of service data for product development
- Detailed complaint data, including damage photos
- Data enabling improvement of cost efficiency
Cooperation
in the ESG area
- Obligations of the new EU directive “Right to Repair”
- Providing data for the ESG non-financial report showing the positive environmental impact of our cooperation
- Repairability index (based on actual data from the digital repair process)
- BI report “Your brand against the market in the Circular Economy” in terms of your brand’s responsibility
Website service for B2C
- Dedicated website for your brand
- Convenience and ease of use
- Website tailored to your brand
- Building brand strength
- Providing clear after-sales information for customers
- Mobile + Desktop
B2B Zone
- A convenient and highly appreciated online platform for your Partner Stores
- Full order history with details
- Support for all brands in one place
- Continuously updated order status
- All details, photos, documents, and printouts always at hand
Customer satisfaction survey
- Measurement of customer satisfaction with after-sales service
- BI report with survey results using the NPS (Net Promoter Score) method
- Continuous process improvement based on customer suggestions and needs
- Service recovery
Complaint logistics
- Comprehensive complaint logistics management
- Responsibility for the efficient execution of complaint pickups and deliveries
- Shipment timeliness management
Support for two types of service process
- Door to door (e.g. power tools and small household appliances)
- On-site service (e.g. household appliances, large garden equipment) Contact us
End-to-end process management
- Deadline management
- Confidence that the individual elements of the system work together properly
- Increasing process efficiency indicators
- Eliminating waste
- Delivering high-quality service
Ask about the possibility of
supporting your product brands
See how simple it is!
- Fill out the form
- We’ll contact you and present our offer
We’ll free your resources from
after-sales service tasks!
Want to talk? Call us: +48 607 620 126
Fill out the form
Our Clients
Discover our solutions for Manufacturers
Current customer satisfaction index
NPS score scale
Fill out the form and ensure efficient after-sales service for your brand!
See how we can help you in the era of the Circular Economy