Terms and conditions of the GTX Service online shop

1 General provisions.

These terms and conditions (hereinafter referred to as 'Terms and Conditions') set out the rules for the use of the online shop 'GTX Service', available atwww.gtxservice.com, operated by GTX Service Sp. z o.o. Sp. k. with its registered office in Warsaw, at ul. Pograniczna 2/4, Tax Identification Number 522-249-92-50, Business Identification Number 016151130, registered in the register of entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register, under KRS number 0000337383.

2 Definitions

Whenever the Regulations refer to:

a. Shop- shall mean the "GTX Service" online shop, available atwww.gtxservice.pl, operated by the Company.

b. Company- it shall be understood to mean the company operating under the name of GTX Service Sp. z o.o. Sp. k. with its registered office in Warsaw at Pograniczna 2/4, Tax Identification Number: 522-249-92-50 , Business Identification Number: 016151130, registered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register, under KRS number 0000337383.

c. User- shall mean an individual, legal entity or organizational unit without legal personality, which is granted legal capacity by the law, using the services of the Store in order to purchase goods or services under the terms of the Regulations.

d. Order- shall be understood as a declaration of will of the User, on the basis of which he/she orders Goods or Services (User's offer to purchase the Goods or Services), placed via the Store. The Order contains all detailed information enabling its realisation.

e. Login- shall be understood as a sequence of signs established by the User in the case of registration in the Store, assigned to his/her personal Account.

f. Password- shall mean a confidential sequence of letters and numbers allowing access to the registered Account and made available only to the User registering the Account.

g. Account- shall be understood to mean a set of information and functionalities made available to the User only after providing a correct Login and Password.

h. E-mail- shall mean the address of the mailbox specified by the User at the moment of registration or order of the Goods or Services.

i. Goods- shall mean a movable item to which a contract of sale pertains, ordered electronically on terms and conditions specified in the Regulations via the website (Store) available atwww.gtxservice.pl.

j. Contract- it shall be understood as the contract for sale of Goods or the order to provide Services within the meaning of the Civil Code or the Consumer Act, concluded between the Company and the User using the means of remote communication atwww.gtxservice.pl.

k. Services- it shall be understood to mean maintenance services (assembly, repair, etc.) or rental services and other services provided by the Company ordered electronically on the principles laid down in the Regulations via the website (Store) available atwww.gtxservice.pl.

l. Central Service- shall mean the repair service for tools and power tools operated by the Company, at the Company's registered office address.

m. Seller- shall mean the Company as the contractual party from whom the User purchases Goods or Services, in accordance with the content of the Order placed by the User.

n. Business Day- shall mean days from Monday to Friday, except for public holidays.

o. Consumer Act- means the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827).

p. Consumer- shall mean a User who is a natural person purchasing under the Agreement Goods or Services not directly related to his/her economic or professional activity;

q. Civil Code- shall mean the Act of 23 April 1964 "Civil Code" (consolidated text of 17 December 2013. Journal of Laws of 2014, item 121 as amended).

3 The scope of the Store's offer.

a. The purpose of the Shop is to enable you to find and purchase spare parts for power tools and tools, accessories, assembly services for selected parts, repairs, rental services and other accompanying services, in accordance with the range of Goods and the scope of the Company's Services, presented within the Shop.

b. Access to content in the Shop is free of charge.

c. The entire range of Goods displayed on the Store's website comes from the Company's commercial offer.

4 Conditions of access and use of the Shop

a. Access to the content of the Store is open. The Store's website can be viewed by anyone with access to the Internet.

b. Every User using any function of the Store undertakes to comply with the Terms of Use and the law in force in the Republic of Poland. In particular, he agrees not to post illegal content (public defamation of other users, slander, intimidation, etc.), the so-called spam, content that is incompatible with generally accepted social norms (containing offensive or indecent language).

c. You agree to use the Store in a manner that does not interfere with its operation.

5. Registration in the Shop

a. Registration in the Shop is voluntary and is not required to view its content or to place an Order.

b. Registration gives access to additional Store functions.

c. In order to register, the User fills in the application form available in the Shop. After submitting the completed application form, you must finally confirm your wish to register.

d. The application should be completed truthfully and factually up-to-date.

e. The user who registers in the Shop receives a personal Account, the Password of which he establishes himself.

f. If any data used during the registration process changes, the user has the right to correct it.

6 Placing and processing of Orders

a. The User can place Orders via the websitewww.gtxservice.pl. After placing an Order via the websitewww.gtxservice.pl, the User will receive an e-mail message that the Order has been placed via the Store. After verifying the availability of the Goods or Services, the User will receive by e-mail a confirmation of acceptance of the Order for processing or the information referred to in point g below (refusal of the Order for processing or a request for its modification).

b. The User can get acquainted with the range of Goods and Services available in the Store from the moment of entering the Store's website.

c. The order for Goods or Services can be placed by natural persons who are at least 18 years old, minors with the consent of their legal guardians, legal persons and organisational units without legal personality, which are granted legal capacity by the law.

d. The offer presented in the Store is not an offer within the meaning of the Civil Code and is for information purposes only. An offer to conclude a Contract is made each time by the User, in the form of an Order, and the transaction is concluded when the Order is accepted by the Company.

e. The User has the right to withdraw from the Agreement in cases indicated in the Regulations and commonly applicable legal regulations.

f. The execution of each Order is carried out in the manner indicated by the User (chosen from those offered by the Store) and in the place indicated by him.

g. In the case of promotional sales or sales where a limited number of Goods is intended, Orders shall be fulfilled in the order in which confirmed Orders for these Goods are received, until the stocks covered by this form of sales are exhausted.

7 Delivery of Goods

Possible methods of delivery of goods:

a. Courier shipment:
Your order will be shipped by GLS courier service. The shipment will be sent in accordance with the information indicated under letter d below. The courier is not obliged to contact the User by phone, he will make two attempts to deliver the package. In case of double absence of the User at the address indicated in the order, the parcel shall be returned to the sender.

b. parcel machines IN-POST

The order will be sent to a pick-up point selected by the user. The parcel will be sent in accordance with the information indicated under letter d below. At the moment of delivery of the parcel to the indicated pick-up point, the user will receive an SMS notification with a code entitling to receive the parcel. The parcel will be waiting for collection for 48h from the moment of sending the SMS notification.

c. Delivery time:

Delivery times are approximate and are subject to change. The Company will do its best to keep the Users informed about the expected delivery time.

- Courier delivery - 1-2 working days from the moment of dispatch.

- Paczkomaty IN-POST - 1-2 working days from the moment of dispatch.

(1) In the event that upon receipt of the shipment with the ordered Goods the User finds:

- mechanical damage to the contents of the parcel,

- Incomplete shipment,

- non-conformity of the contents of the parcel with the subject of the Order,

The user is entitled to refuse to accept the shipment.

(2) In the event that the delay is the fault of the courier, the Company will provide a contact to obtain information on the status of the shipment.

(3) The Seller is obliged to deliver the Goods to the Consumer without defects.

8 Prices of Goods

a. All prices quoted in the Shop are expressed in Polish zloty (PLN) and include VAT.

b. All prices of Goods and Services presented on the website of the Storewww.gtxservice.pl are valid only for placing an Order via this website.

9. collection and delivery costs

a. Delivery of Goods and collection of the object to which the Service refers for the purpose of its performance by the Seller, as well as subsequent return of such object after performance of the Service, are possible only within the territory of the Republic of Poland;

b. Courier delivery - 17 PLN;

c. Paczkomaty IN-POST - 11 PLN;

d. Along with the Goods, as well as after the performance of Services, a receipt or invoice is issued, which is the sales document constituting proof of purchase, as well as in the case of Consumers, a written confirmation of the conclusion of the Agreement together with the Notice of Right of Withdrawal, form of withdrawal from the Agreement. If any of those documents is missing, please notify us in order to rectify the deficiencies. If a quality guarantee is granted for the Goods or Services, a guarantee document issued by the guarantor shall also be attached to the Goods or Services.

10 Payment terms

a. For each Order it is possible:

- electronic payment made in the Przelewy24 clearing service.

- payment in cash on delivery of the Goods or Services.

b. The proof of payment issued by the Seller is the receipt or the invoice.

11. withdrawal from the Agreement. Complaint handling procedure.

Withdrawal from the Contract without giving any reason - only applies to Consumers.

The consumer has the right to withdraw from the Contractwithin 14 days without giving any reason. The period to withdraw from the Agreement expires after 14 days from the day:

1) in the case of a Contract for the purchase of Services, the conclusion of the Contract;

2) in the case of a Contract for the purchase ofGoods- on which the Consumer took possession of the Goods or on which a third party other than the carrier and indicated by the Consumer took possession of the Goods;

3) in the case of a Contract for the purchase ofmultiple Goods that are delivered separately - at which the Consumer took possession of the last of the Goods or at which a third party other than the carrier and indicated by the Consumer took possession of the last of the Goods;

4) in the case of a Contract for the purchase ofGoods supplied in instalments or parts- on which the Consumer has taken possession of the last instalment or part or on which a third party other than the carrier and indicated by the Consumer has taken possession of the last instalment or part;

5) in the case of a Contractfor regulardelivery of Goods for a fixed period- on which the Consumer took possession of the first of the Goods or on which a third party other than the carrier and indicated by the Consumer took possession of the first of the Goods.

In order to exercise the right to withdraw from the Agreement, the Consumer must inform the Seller of his decision to withdraw from the Agreement by an unequivocal statement (for example a letter sent by post, fax or e-mail). The Consumer may use the model form of withdrawal from the Agreement constituting Attachment No. 1 to the Regulations, but it is not obligatory. The statement of withdrawal from the Agreement should be sent to the Seller's address, i.e. the address indicated in item. 2(b) of the Terms and Conditions.

In order to comply with the withdrawal period, it is sufficient for the consumer to send information concerning the exercise of his right of withdrawal before the withdrawal period has expired.

In the event of withdrawal from the Agreement the Seller shall reimburse to the Consumer all payments received from him, including the costs of delivery of the item (with the exception of additional costs arising from the chosen by the Consumer method of delivery other than the cheapest ordinary method of delivery offered by the Seller), immediately, and in any event no later than 14 days from the date on which the Seller was informed of the Consumer's decision to exercise his right of withdrawal from the Agreement. Reimbursement shall be made by the Seller using the same means of payment as were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution; in any event the Consumer shall not incur any fees in connection with such reimbursement.

In the case of withdrawal from the Purchase Contract for the Goods/goods, the Seller may withhold the reimbursement until he has received the item or until he has supplied the Seller with proof of its return, whichever is earlier.

The Consumer is obliged to send back or hand over the item to the Seller immediately and in any case not later than 14 days from the day on which he informed the Seller about withdrawal from the Agreement. The deadline is met if the Consumer sends back the item before the expiry of the 14-day period.The Consumer will have to bear the direct costs of returningthe item.

The consumer shall only be liable for any diminished value of the item resulting from the use of the item in a manner other than that which was necessary to establish the nature, characteristics and functioning of the item.

If the Consumer has requested the commencement of performance of the Services before the expiry of the withdrawal period, he shall be obliged to pay the Seller an amount proportionate to the extent of the services provided until the moment the Consumer has informed the Seller of his withdrawal from the Agreement.

The Consumer shall have no right of withdrawal with respect to Contracts:

1) for the provision of Services if the Seller has performed the Service in full with the express consent of the Consumer who has been informed before the provision of the Service that after the Seller's performance he will lose the right to withdraw from the Agreement;

2) in which the price or remuneration depends on fluctuations in the financial market which are not under the Seller's control and which may occur before the end of the period for withdrawal from the Contract;

3) in which the subject of the supply is a non-refabricated item produced to the Consumer's specification or serving to satisfy his individual needs;

4) in which the subject matter of the performance is an item that deteriorates rapidly or has a short shelf life;

5) in which the subject matter of the supply is an item delivered in a sealed package which cannot be returned after opening the package for health protection or hygiene reasons, if the package has been opened after delivery;

6) in which the subject matter of the service are things which, after delivery, due to their nature, are inseparably connected with other things;

7) in which the subject of performance are alcoholic beverages, the price of which has been agreed upon at the conclusion of the sales contract and the delivery of which may only take place after 30 days and the value of which depends on market fluctuations, over which the Seller has no control;

8) in which the consumer expressly requested that the Seller comes to him in order to carry out urgent repair or maintenance; if the Seller provides in addition other services than those requested by the consumer or delivers items other than replacement parts necessary for carrying out repair or maintenance, the consumer shall have the right to withdraw from the Agreement in relation to the additional services or items;

9) in which the subject of the supply are sound or visual recordings or computer programs supplied in sealed packaging if the packaging was opened after delivery;

10) for the supply of newspapers, periodicals or magazines, with the exception of a subscription contract;

11) concluded by public auction;

12) for the provision of accommodation other than for residential purpose, carriage of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the date or period for the provision of the service;

13) for the supply of digital content which is not recorded on a tangible medium if the performance has begun with the consumer's express consent before the end of the period for withdrawal from the Agreement and after the trader has informed the consumer of the loss of the right to withdraw from the Agreement.

2 The procedure for handling complaints.

CONSUMER COMPLAINTS - WARRANTY FOR DEFECTS.

The Consumer can make a complaint on account of physical or legal defects of the Goods, within the meaning of the Civil Code, submitting to the Seller an appropriate statement within 2 years from delivery of the Goods to the Consumer. The complaint should be reported to the Seller no later than 1 (one) year after discovery of physical defect in the Goods. In the event of a legal defect in the Goods, the time limit referred to in the preceding sentence shall be counted from the date the Consumer became aware of the defect, and if the Consumer became aware of the existence of the defect only as a result of an action of a third party - from the date on which the ruling issued in the dispute with the third party became final. The complaint should be lodged to the address of the entity that sold the Goods, i.e. in the case of the Company - to the address specified in item. 2, letter b of the Regulations.

The complaint shall contain a description of the reason for the complaint and a document confirming the purchase of the Goods complained of (e.g.: a copy of the receipt, bank transfer confirmation, etc.).

The Consumer who exercises rights under warranty is obliged to deliver defective Goodsat the Seller's expense to the Company's address indicated in point. If, due to the nature of the item or the way it is installed, delivery of the item by the Consumer would be excessively difficult, the Consumer is obliged to make the Goods available at the place where the item is located.

The Seller shall, within 14 (fourteen) days, respond to the Consumer's complaint and notify him of the manner of its resolution. In cases of price refunds, the money will be refunded in accordance with point k below.

COMPLAINTS OF OTHER USERS - WARRANTY FOR DEFECTS.

The Seller shall be responsible towards the User who is not a Consumer for physical and legal defects of the Goods, within the meaning of the Civil Code, on terms specified in this section of the Regulations. The User who is not a Consumer may file a complaint on account of warranty for defects, by submitting to the Seller an appropriate statement within the time limit specified in the Civil Code. The statement should be submitted to the address of the entity that sold the Goods, i.e. in case of a Company - to the address specified in item 2 letter b of the Regulations. 2 letter b of the Regulations. The complaint shall contain a description of the reason for complaint and a document confirming the purchase of the Goods in complaint (e.g. copy of the receipt, confirmation of transfer from the bank account, etc.). The complained Goods shall be sent simultaneously to the address of the entity that sold the Goods, specified in the Regulations. The cost of sending the Goods shall be borne by the User and shall be reimbursed in the case of acknowledging the complaint. The returned Goods shall be packed in a way ensuring no damage to the parcel during transportation. In the case of acknowledging the complaint, the Seller shall replace the Goods with defect-free ones or shall refund the price paid by the User. The money shall be returned in accordance with the provisions of point k below. The money shall be reimbursed immediately, no later than within 14 days from the date of the decision concerning complaint consideration and reimbursement of the price of the Goods. The Goods shall be replaced if the given Goods are available in the Store. If the Goods are not available for replacement, the Company reserves the right to return the purchase price. Apart from the rights specified above, the User who is not a Consumer is not entitled to any other claims resulting from defects of the Goods. Liability of the Seller for defects of the Goods is also limited to the amount that the User who is not a Consumer paid to the Seller for the purchase of the Goods.

COMPLAINTS- GOODS QUALITY GUARANTEE - applies to all Users

The User may lodge a complaint on account of the guarantee of Goods quality, if for given Goods there is a manufacturer's or seller's guarantee, i.e. there is a guarantee document attached to the Goods. An appropriate declaration should be submitted before the expiry of the warranty period. Warranty conditions, including warranty periods and the manner of its realization are specified in the warranty document.

WARRANTYAND GUARANTEE - applies to all Users

The user may exercise rights under the warranty for physical defects of the item independently of the rights under the guarantee. Exercising the rights under guarantee does not affect the liability of the Seller under the warranty. However, if the User exercises his/her rights under the guarantee, the time limit for exercising the warranty rights shall be suspended from the date of notifying the Seller about the defect. The time limit shall run from the date of the guarantor's refusal to perform his obligations under the guarantee or ineffective lapse of time to perform them.

COMPLAINTS- non-performance or improper performance of the Service- applies to Consumers.

The Service Contractor shall be liable to the Consumer for non-performance or improper performance of the Service, as well as for defects in the work resulting from its performance.

In the event that the performance of a Service results in the creation of a work that is a movable item, claims for defects in such a work shall be made in accordance with the provisions of clause 11 item 2 letter a of the Regulations.

In other cases of non-performance or improper performance of the Service, the Consumer may make a complaint in this regard by submitting an appropriate statement to the Seller. The declaration should be sent to the Company's address indicated in point. 2 letter b of the Terms and Conditions. The complaint should contain a description of the reason for the complaint and a document confirming the purchase of the advertised Service (e.g.: a copy of the receipt, bank transfer confirmation, etc.). The Seller shall, within 14 (fourteen) days, respond to the Consumer's complaint and notify him of the manner of its resolution. In cases of price refunds, the money will be refunded in accordance with the content of letter k below.

COMPLAINTS- non-performance or improper performance of the Service- applies to Users who are not Consumers.

The Service Contractor is liable to the User, who is not a Consumer, for non-performance or improper performance of the Service, including defects of the work resulting from its performance, in accordance with the general rules set out in generally applicable legislation, including the Civil Code. An appropriate statement (complaint) should be submitted in such a case before the expiry of the time limits specified in the relevant provisions for a given claim, to the Company's address as indicated in point. 2(b) of the Rules and Regulations. A complaint should contain a description of the reason for the complaint and a document confirming the purchase of the advertised Service (e.g.: a copy of the receipt, bank transfer confirmation, etc.).

All Goods available in the Shop come from a legal source. All Services are performed by the Company, in accordance with the guidelines of the producers of the given parts.

A User wishing to exercise his/her rights under warranty referred to above may use the form availablehere and, after printing it out and completing it, send it to the address of the entity that sold the Goods or Services (Seller).

If the Goods are returned and the Company confirms that the contents of the parcel are not in conformity with the order, the Company will pay the shipping costs.

(4) In the event of refusal to accept the Goods due to mechanical damage to the parcel in which the Goods are delivered, or other reasons specified in pt. 7 lit. g of the Regulations, the Goods shall be reshipped to the User, and in the event of non-availability of the Goods, we shall refund the money, if previously paid. The Company shall in this case pay all shipping costs.

5. refunds:

In cases where the price of the Goods or Services is refunded following the exercise of the User's rights under warranty, the money shall be refunded as follows:

- if the Order was paid by on-line transfer - the refund will be made directly to the account from which we received the transfer,

- if the Order was paid on delivery, the money will be returned to the account indicated by the User - by bank transfer.

12. ecology

a. The User may return used accumulators and batteries free of charge at the Central Service Centre

b. The User may return waste electrical and electronic equipment free of charge to the Central Service

13. proper functioning of the Shop

a. The Company will endeavour, to the best of its ability, to ensure the smooth and correct operation of the Store.

b. The Company undertakes to assist Users in solving problems connected with the use of the Shop or with its malfunction.

14. Powers of the Company

a. The Company may deprive you of the right to use the Store and to make orders, as well as may limit your access to some or all of the resources of the Store or Store features, with immediate effect if you violate the Terms of Use, and in particular when you:

- has supplied data which is misleading or infringes the rights of third parties,

- violates the personal rights of third parties, in particular the personal rights of other Users,

- engages in conduct that is inconsistent with these Terms and Conditions or applicable laws and breaches rules of social coexistence, provided that this does not relate to defects in the Goods or non-compliance with the Order or is the result of the exercise of the right to withdraw from the Contract in accordance with these Terms and Conditions or applicable laws.

15 Copyright

a. The Company holds the proprietary copyrights to the Shop's visualisation content (the aforementioned website) and elements of the Company's property (including intangible assets) which are used by the Shop, with the exception of content published by Users.

b. The rights to the aforementioned works of the Company are legally protected and vested in the Company or entities with whom the Company has a continuing contractual relationship relating to the aforementioned works.

c. All rights to the above-mentioned works in whole or in part are reserved. Any use or processing of the works or their fragments without the consent of the Company is illegal.

d. Modification of a work does not confer copyright on the work.

e. The original photograph, modified or distorted, is still protected by copyright.

f. Users can access the Terms and Conditions at any time free of charge via an Internet reference (i.e. link) placed on the homepage of the Store and make a printout.

16. satisfaction survey

GTX Service cooperates with Opineo Sp. z o.o. with its registered office in Wrocław in order to monitor and improve the satisfaction of gtxservice.pl customers by providing them with an opportunity to express their opinions about services provided.Thus gtxservice.pl provides Opineo with an order number and e-mail address of customers who have made purchases at gtxservice.pl. Opineo will then send a message to the e-mail address of the customer asking for rating of the gtxservice.pl shop. Giving your opinion is completely voluntary.

The terms of service can be found at the following link: https://www.opineo.pl/i/dla-uzytkownika/regulamin-dla-uzytkownikow-serwisu

17. Privacy policy

a. The administrator of the personal data of Users of the "GTX Service" online shop is GTX Service Sp. z o.o. Sp. Sp. k. with its seat in Warsaw at Pograniczna Street 2/4. In the case of transferring the Consumer's personal data by the User, the User entrusts the Company with their processing for the purpose indicated in paragraph b below. The User declares that by providing the Company with the Consumer's personal data he/she is authorised to do so (he/she obtained and processes the personal data in accordance with the law applicable in the territory of the Republic of Poland).

b. The Users' personal data is processed by the Company on the basis of the Company's legitimate interests, the requirements of the law, the consent of the Users to whom the data relates and to service the contracts concluded with the Users in order to:

- to carry out Orders for Goods or to provide Services available through it to the User to whom the data refers,

- marketing of services provided by the Shop and marketing of services provided by third parties (if the User gives the appropriate consent),

- service of the registration process on the Shop website, as referred to in point. 5 of the Regulations,

- receive notifications by the User about changes in the status of the Goods, express opinions about the Goods or Services and check the status of Orders placed by the User,

- possible redress,

- the Company sends to the indicated e-mail address - in electronic form - the ordered newsletter, if the User places such an order,

- conclusion and performance of the Contract (including delivery of the Goods) and handling of complaints,

- monitoring user activity on our sites using cookies and other analytical tools;

- to provide product information according to the User's interests and needs using profiling on the basis of the User's data held, including cookies, and using analytical tools,

- to carry out research and statistical analysis for the functionality of the website and to improve its operation,

- debt recovery, litigation, arbitration and mediation,.

c. As part of the service, we process the following range of data:

- data collected from the User: : name and surname, address , telephone number, e-mail, bank account number, NIP, company name and legal form.

- automatically collected data: Internet Protocol (IP) address used to connect your computer to the Internet, your login to our service, your email address, information about your computer and your connection, such as browser type and version, browser plug-in types and versions, operating system, purchase history, products viewed and searched for, your phone number, cookies, Flash cookies (also known as Flash Local Shared Objects) or similar data for certain parts of the Store for fraud prevention and other purposes.also known as Flash Local Shared Objects) or similar data on certain parts of the Store for fraud prevention and other purposes, session information including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse movement), and methods used to browse the site.d. The processed data is provided voluntarily or acquired automatically, however, without processing by the Company it is not possible to fulfil the purposes referred to in point b above.

The data subject may contact the Company at any time to exercise his or her rights concerning the personal data:

- to be informed about the purpose, scope and processing of your personal data;

- access, rectification, restriction, objection to the data being processed;

- to be forgotten

- request the cessation of the processing of your personal data where this is permitted by law;

- request data to be transferred to another Controller.

In case the User discovers a violation of rights related to the protection of his/her personal data, he/she has the possibility to lodge a complaint with the supervisory authority - the General Inspector for Personal Data Protection or his/her successor.

d. For questions relating to our processing of your personal data and your rights as a data subject, please contact the Data Protection Officer by e-mail: [email protected]

The handling of requests relating to personal data is only possible for the User to whom the personal data relates or his/her Legal Guardian, after the User has been correctly identified in advance on the basis of his/her history of cooperation with the Company or, if it is not possible to identify him/her using this data, on the basis of a document confirming the identity of the requester.

e. The Company has implemented appropriate procedures and technical solutions in line with the regulations on personal data protection in force in the European Union and in the Republic of Poland. The applied security procedures and technical and physical limitations are aimed at protecting personal data processed by the Company against unauthorised access, loss, modification, and unauthorised disclosure.

f. In the course of its business, the Company cooperates with external suppliers who support the Company in handling the sale of products to Users and the performance of tasks necessary for the functioning of the Company and may process your personal data for this purpose on behalf of the Company - for example: software maintenance, email, courier services, database management, newsletter handling, website hosting, payment processing, communication tool providers, IT system providers (accounting, CRM, ERP, SFA), web analytics, document shredding. When using external suppliers, the Company only discloses personal data that is necessary to provide the service. The Company's suppliers are obliged to ensure an adequate level of data security and to meet the requirements of the applicable law related to personal data protection. External service providers are bound by a confidentiality clause and may not use the entrusted personal data for purposes other than those specified in the contract with the Company.

g. The length of time personal data is processed depends on the purpose of the processing:

- In the case of processing based on a contract, for the duration of the contract and the period of limitation of possible claims,

- In the case of consent given by the User, until revoked,

- Data processed in pursuit of the Company's legitimate interest for the duration of that interest,

- In the case of processing for direct marketing purposes, for the duration of the User's objection,

- Data processed as a result of the Company's legal obligations for the duration of the relevant legislation.

h. The Company declares that it does not transfer personal data outside the European Economic Area.

i. The Company declares that the automatic data processing applied by it in the use of the Shop (including profiling) does not produce any legal effects towards the User and does not significantly affect the User's situation.

j. The Company assures that it does not share the User's personal data with third parties, except when obliged to do so by law, for example, by a court ruling, for the prevention of fraud or other crimes and on the basis of the User's voluntary consent.

k. The Company informs you that once you leave the services provided by the Company or are redirected to a third party website or application, the above personal data processing rules and terms of use of the Company's services do not apply. The Company recommends that you consult the regulations and privacy policies of third parties to learn how your data is handled by these providers.

18. technical requirements necessary to use the shop

a. Technical requirements necessary to use the Shop:

- Internet connection,

- a correctly configured browser according to Microsoft Internet Explorer standards, version no lower than 8 or the current versions of Firefox, Chrom, Opera and Safari.

- The site is optimised for a minimum screen resolution of 1170x768.

b. The Company does not collect any data automatically except for the data contained in cookies during the use of the Shop. Cookies are used by the Company in order to operate the Shop and provide dedicated information to Users, including during the purchasing process, e.g. in order to remember purchases made by the User.

19. out-of-court redress for consumers.

The consumer shall have the possibility to make use of out-of-court complaint and redress procedures (so-called alternative dispute resolution, hereinafter: "ADR").

Use of ADR is only possible after:

1) Completion of the complaint process - for this reason, in case of problems with the purchased Goods or Services, a complaint should be submitted to the Seller in the first place;

2) both parties agree to the procedure - if in a given case one of the parties (e.g.: the Seller) does not want to undergo the ADR procedure, it is not possible to apply it.

The consumer shall have, inter alia, the following possibilities to make use of out-of-court complaint and redress procedures:

1) apply to the Permanent Consumer Arbitration Court operating at the Trade Inspection with a request to settle a dispute arising from the concluded Agreement;

2) applying to the Warsaw Province Inspector of Trade Inspection to initiate proceedings forout-of-court settlement of consumer disputes.

At this point, the Company informs thatthe entity authorised to conduct proceedings on out-of-court resolution of consumer disputes within the meaning of the Act of 23 September 2016 on out-of-court resolution of consumer disputes (Journal of Laws of 2016, item 1823, as amended) is the Trade Inspection. Wojewódzki Inspektorat Inspekcji Handlowej w Warszawie ul. Sienkiewicza 3, 00-015 Warszawa, e-mail address:[email protected] , website address:http://www.wiih.org.pl

A consumer may apply to the aforementioned entity authorised to resolve consumer disputes out of court through the ODR platform, i.e.an interactive website providing a single point of access for consumers and traders wishing to resolve disputes out of court (ODR -Online Dispute Resolution), available at:https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PL

Before using the ODR platform, the Company invites you to contact it by email sent to the following email address:[email protected].

Detailed rules of access to the aforementioned procedures are available at the registered offices and on the websites of the Voivodship Inspectorates of Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection:

- http://www.uokik.gov.pl/spory_konsumenckie.php

- http://www.uokik.gov.pl/sprawy_indywidualne.php

- http://www.uokik.gov.pl/wazne_adresy.php

Moreover, regardless of ADR, in individual cases, consumers can obtain free legal assistance from their municipal or district consumer ombudsman. It is also possible to use the assistance of a social organisation whose tasks include protecting consumer rights (e.g. Federation of Consumers, Association of Polish Consumers).

20 Final provisions

a. Contracts are concluded in the Polish language. In matters not regulated herein, the provisions of the law in force in the territory of the Republic of Poland shall apply.

b. The Regulations are available on the website at:www.gtxservice.pl and at the registered office of the Company. The Regulations may be provided to the User free of charge (electronically) at the User's every request, in a manner which allows the acquisition, reproduction and recording of the content of the Regulations by means of a teleinformatic system used by the User.

c. Costs arising from the use of means of distance communication shall be calculated according to the normal tariff applicable to the User in accordance with the contract concluded with the telecommunications service provider.

d. All comments and notifications regarding violations of the Rules shall be sent by post to the Company's registered address.

The Regulations are effective as of 25.05.2018.